Frequently Asked Questions

The VINE Amphitheatre is an outdoor venue, and performances typically proceed in all

kinds of Kentucky weather. Guests should expect full exposure to the elements,

including direct sun, strong winds, rain, and even snow, depending on the time of year.

It is the responsibility of guests to come prepared for changing weather conditions. We

recommend dressing in layers, wearing sunscreen, bringing a poncho or rain jacket, and

wearing comfortable walking shoes, as the routes from parking areas to the venue gates

may involve uneven ground, uphill climbs, and long distances depending on arrival time.

Umbrellas are not permitted inside the venue.

All events at The VINE Amphitheatre are scheduled as rain or shine. Light rain, drizzle,

heat, or cold temperatures will not typically cause an event to be postponed or canceled.

Refunds will not be issued to guests who choose to leave the event due to routine

weather. However, exceptions may occur in the case of severe weather conditions that

pose a safety risk to guests, staff, or performers. These exceptions include lightning,

tornados, hail, hurricane-force winds, or winward rain actively blowing onto the stage that

endangers performers or equipment.

We use the National Weather Service to monitor conditions to monitor conditions

throughout the day on event days. If lightning is detected within a Ten-mile radius of the

venue, the stage will be cleared, and the event will be placed on a 30-minute weather

hold. All guests will be instructed to return to their vehicles or seek shelter, as their

vehicles are considered the safest option during a lightning delay. If another lightning

strike is recorded within that same radius during the delay period, the 30-minute

countdown will reset.

Once 30 minutes have passed with no additional lightning strikes in the area, we will

announce the all-clear and allow re-entry into the venue. Communication will be issued

through our Facebook page, in-venue video screens, staff verbal announcements, and

an air horn system in the parking area signaling that it is safe to return. Guests must

retain their ticket stubs or digital tickets and be prepared to present them for re-entry.

In the event that dangerous weather is forecast prior to the show date, the event

organizer reserves the right to postpone or cancel the performance. Any changes to the

schedule will be communicated directly to ticket holders via email, posted on The VINE

Amphitheatre’s official Facebook page, and shared with local media partners. If an event

is postponed, all tickets will be honored at the new scheduled date. If a ticketholder is

unable to attend the new date, they may request a refund.

If an event is canceled entirely, and not rescheduled, ticket holders who purchased

through Ticketmaster or other approved outlets will receive an automatic refund to the

original form of payment. Refunds for cash payments will be made available at a later

announced date.

Regardless of the weather, the safety of our guests, staff, and performers remains our

top priority.

Guests and their belongings are subject to search upon entry or re-entry.

The following items are ALLOWED:

● CLEAR bags made up of clear plastic, vinyl, or PVC, and no larger than 12" x 6"

x 12". Small clutch purses and fanny packs with no more than 1 pocket. Clutch

purses no larger than 6" x 9" (See Full Bag Policy Below)

● Baby Strollers / Wagons

● Binoculars

● Blankets, Sheets, Towels (for terrace area). When spreading blankets in

permitted areas, please be courteous to fellow patrons.

● Cameras (basic point and shoot consumer-grade cameras) (monopods, tripods,

GoPro mounts, and other attachments are not allowed)

● Empty reusable water bottles and hydration packs, and plastic or aluminum water

bottles. There are water stations available to fill up your bottle, so be sure to stay

hydrated!

● Sunscreen in non-aerosol containers is allowed

● Personal-sized hand sanitizer

● Factory-sealed Naloxone/Narcan kit

Prescription Medicine Requirements:

● Anyone needing prescription medicine must present the pharmacy-labeled

container, which states the prescription, dosage, and patient name, to our

medical staff at each entrance gate. Patrons are only allowed a sufficient supply

of the prescribed medication for that day.

● Medicines needing to be inhaled or smoked are prohibited unless in a prescribed

inhaler.

● Over-the-counter medications are allowed. Bottle contents will be verified by

medical personnel at the entry gates.

The following items are PROHIBITED:

● Any bags that are NOT CLEAR bags made up of clear plastic, vinyl, or pvc, and

are larger than 12" x 6" x 12". Any Small clutch purses and fanny packs with

more than 1 pocket. Clutch purses that are larger than 6" x 9" (See Full Bag

Policy Below)

● Aerosol containers, including sunscreen and personal beauty products.

● Coolers of any kind. (Exceptions may be made for medical use)

● Framed backpacks, multiple-pocket backpacks ,and any pack that is not aligned

with the allowed backpacks above. (See Full Bag Policy Below)

● Any and all professional audio recording equipment.

● Professional cameras and professional recording (photo, video, audio)

equipment (NO large professional detachable zoom lenses, stands, monopods,

tripods, attachment sticks (selfie sticks) or other commercial equipment.

● Any and all professional video equipment. No video recording is allowed.

● Drones or any other remote flying device

● Hammocks

● Glass containers of any kind

● Illegal and Illicit substances of any kind

● Outside food or beverage (including alcohol) of any kind

● Pets (except service animals)

● Skateboards, scooters, bicycles, wagons, carts or any personal motorized

vehicles

● Unauthorized/unlicensed vendors are not allowed. No unauthorized solicitation

and materials, including handbills, flyers, stickers, beach balls, give-aways,

samples, etc.

● Weapons or explosives of any kind

● Fireworks or Sparklers

● Large chains or spiked jewelry

● Lighters, matches, or any flammable liquids or fuels

● Cigarettes, vape pens, and e-cigarettes

Re-entry

For the safety and security of all guests, re-entry is not permitted. Once you exit the

venue, you will not be allowed to re-enter.

FULL BAG POLICY:

● ALL bags will be searched before entry.

● Small clutch purses and fanny packs that are 6" x 9" or smaller do not need to be

clear, but can have no more than one pocket.

● All other bags larger than 6" x 9" must be smaller than 12" x 6" x 12" and clear.

● Hydration packs are allowed and do not need to be clear, but must be emptied of

all liquid and have no more than two pockets - one for the reservoir and one

additional pocket.

We want every fan to feel safe at the VINE. Specific questions regarding safety, security,

medical, and any others can be directed to: info@thevineky.com.

SAFETY AND SECURITY

The safety and well-being of our fans, artists, guests, and staff are paramount. We work closely

with local official,s along with our own security staff, to ensure the safest possible experience.

You’ll notice uniformed security throughout the venue grounds. They are there to keep you safe,

so don’t hesitate to ask them for help if you need immediate assistance.

REMEMBER: You’re the eyes and ears of The VINE. If you see something suspicious, say

something.

ENTRY PROTOCOLS

For the safety of everyone entering the venue, all fans are subject to a full and complete

airport-style search prior to entry. This may include a full-body pat-down and magnetometer

screening before entry. If you would like to be screened by security personnel of your same

gender, please let security personnel know prior to the search process. Screening of children

will always take place with the consent of a parent or guardian.

COME PREPARED & LOOK OUT FOR EACH OTHER

Here are four easy ways to look out for yourself and those around you:

● Watch out for your neighbors – if someone around you looks like they need help,

check in with them. If someone is getting unruly, alert the nearest staff member. Keep an

eye on your belongings.

● Be considerate – this is a shared space and we want everyone to enjoy themselves.

Keep the vibes chill and your hands to yourself.

● Use the buddy system – the Main Guest Services (main entry area) is the designated

meeting point for lost or separated people. If one of your friends is in trouble, please alert

our staff – they will assist you, no questions asked.

● Keep yourself and your belongings safe – be aware of your surroundings and keep

an eye on your personal items at all times. If you find something or lose something, head

to Guest Services for our Lost & Found.

Here are some helpful tips on how to prepare for your visit to The VINE:

● Have Emergency Contact Info on you and your phone lock screen in case emergency

personnel need to know.

● Protect yourself from the sun - take breaks and find shade. Sunscreen lotion, hats,

and sunglasses are key.

● Bring hearing protection - we get loud! (PRO-TIP: If you forget your earplugs, stop by

Guest Services to grab a pair).

● Bring a list of allergies and medications you take in case of a medical emergency.

● Dress for the weather. We’re constantly monitoring the weather. Keep an eye on the

radar before heading to the venue so you can dress accordingly (rain boots, ponchos,

etc.)

ANTI-HARASSMENT POLICY

WE HAVE A ZERO TOLERANCE POLICY FOR HARASSMENT. PLEASE LET OUR STAFF

KNOW IF YOU FEEL HARASSED OR THREATENED IN ANY WAY. NO ALWAYS MEANS

NO.

We want every fan to feel safe at the fest. We will not tolerate any harassment based on race,

gender, sexual orientation, religion, disability, body size, appearance, age, or national

origin. If you feel like you’re being harassed, are the victim of non-consensual touching, or

otherwise feel unsafe, please report it to the nearest staff member.

Additional Safety Resources

We strive to continually update and evolve our safety and security protocol, which includes

education and preventative measures to keep people safe. With this in mind, we are partnering

with This Must Be the Place, an overdose prevention nonprofit, which will educate music fans

about the dangers of Fentanyl and supply them with the life-saving opioid reversal medicine,

Naloxone, commonly known as Narcan. We encourage fans to stop by their booth and learn

more.

If you have any specific questions regarding safety, security, medical, or any other can be

directed to: info@thevineky.com

Accessible parking is available on a first-come, first-served basis to the general public.

Please follow the highway signage, and as you enter the Vineyards ,you will be directed

to park in the parking lot according to your ticket tier. Premier parking areas are available

as well by becoming a VIP or Platinum ticket holder.

Camping, RVs, overnight parking and tailgating are not permitted.

Handicap Accessible Parking

● There is limited accessible parking available on a first-come, first-served basis to

vehicles displaying a state-issued handicapped plate or placard. Please follow

the highway signag,e and as you enter the Vineyards, you will be directed to park

in the ADA parking lot.

● Once parked, an accessible golf cart will be available to transport you to a spot

closer to the Festival entrance. The accessible carts run on a loop from the ADA

parking lot to the venue entrance only.

● When you depart the venue, to take advantage of an accessible cart to return

you to the accessible parking lot, please go to the Box Office entryway.

● Please note-while the accessible carts run continuously, peak traffic times could

have wait times as long as 30 minutes

The VINE is located on the 500-acres of bliss at Chenault Vineyards in Richmond Kentucky. This gorgeous property is lush with grapevines and breathtaking views. We are approximately 7 miles off interstate 75.

2284 Barnes Mill Rd.

Richmond, KY. 40475

We welcome guests of all ages to our music events! 😀

Ticket Purchasing Policy and Scam Awareness

Please know that we DO NOT partner with any third-party resellers and will never sell tickets through outside vendors.

Think You’ve Been Scammed?

If you believe you’ve purchased tickets from an unauthorized source, we recommend taking the following steps:

1. Contact your bank or credit card provider immediately.

2. Dispute the charge and explain that the purchase was made through a fraudulent or unauthorized ticket seller.

Unfortunately, we are unable to validate or honor any tickets purchased outside of our official link. Always purchase directly through our verified platform to ensure a valid ticket and secure event entry.